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Quality Assurance Officer (Call Centre)

The Role

  • Conduct data collection & analysis so as to monitor performance of customer service
  • Establish and update standard operation procedures within the call centre
  • Investigate customer complaints case to enhance the customer service quality

The Person

  • Form 5 or above
  • At least 1 year or above experience in quality assurance, preferably in aviation industry
  • Good command of English, Cantonese and Mandarin
  • Self-motivated and detail-minded